What Should We Do If We Have Any Issues With Recruitment?

Contact your Client Success Specialist immediately if you experience any recruitment problems.

Timely communication is crucial to address issues effectively. Waiting until the end of our contract limits our ability to assist. Early notification helps us take action and avoid unnecessary advertising expenses.

Common issues you may encounter include, but are not limited to:

  • Screening Failures: A significant number of people fail screening for a specific eligibility criteria or other reason
  • Volume of  Referrals: Unable to keep up with the number of patient referrals
  • Contacting Patients: Unable to contact patients at their phone screen appointment time or unable to make contact with a number of patient referrals
  • Study Details: Patients are unclear about a key element of the study
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